FAQANSWERS FOR FREQUENTLY ASKED QUESTIONS

General

Who is xetto®?

The xetto® is a heavy lifter. It is a transport and loading device that offers versatile and flexible applications and appreciably simplifies work. It only takes one person a few simple steps to load xetto® along with the goods into any light work truck – without exertion.

What is the significance of the multipurpose system?

Where previously multiple pieces of equipment for different applications were needed to move, lift or load and unload heavy cargo, you now only need one: xetto®.

The innovative loading and transport system combines numerous functions in a single device, making it the perfect all-in-one solution. This saves the costs for purchasing additional equipment or vehicles.

What sectors is xetto® intended for?

The xetto® is being introduced as a brand for trade, business, commerce and intralogistics. Target groups in trade and industry include industrial mechanics, electricians, plumbers, pipefitters, carpenters, cabinetmakers, joiners, metalworkers, painters, tile setters, welders as well as landscape and horticulture businesses. Target groups in the intralogistics field are processing and manufacturing firms. 

What advantages does xetto® offer?

Time savings & increased productivity

  • The entire loading or unloading process takes less than 45 seconds.You save as much as 30 minutes during each loading process.
  • The xetto® increases your employees' productivity.

Flexibility

  • With xetto®, a single person can move, lift, load and unload up to 250 kg of cargo.
  • The xetto® is entirely autonomous. No other equipment is required for transport or loading.
  • No special operating permit is needed.
  • Long battery life and short charging time

Health

  • The xetto® lifts up to 250 kg and reduces strain on the back.
  • The manual force expenditure is less than 20 kg, far below statutory upper limits.
  • Your employees' sick days will go down

Is it possible to transport high-value and sensitive goods safely?

With xetto®, it is possible to transport and lift even high-value and sensitive goods and products safely and without accidents. Custom accessories, such as automatic lashing straps or tarpaulins, quickly and reliably secure the cargo in need of transport or protect it against rain and dirt.

Brakes prevent the system from inadvertently rolling away and allow you to safely transport the cargo in your vehicle.

How robust and durable is the xetto® designed?

  • The xetto® is manufactured according to automotive standards.
  • The system is equipped with certified micro hydraulics.
  • Industrial ball bearings ensure low friction and smoothness – even with excessive loads.
  • The xetto® is designed for a usable life of 10 years. 

Does the use of xetto® require a forklift operator's certificate?

For the use of xetto® no operating permit whatsoever is needed.

Who is permitted to operate xetto®?

Anyone over 16 years of age is permitted to operate xetto®. However, it is important to note that only trained persons are allowed to operate xetto®.

Where is xetto® sold?

The xetto® is sold via certified distributors. You can find them here on our website via the dealer locator function.

Where can I find information about technical data, the year of manufacture and the serial number?

You can find this information on the nameplate of xetto®. It is positioned on the left side of the operating unit.

Where can I find general assistance and instructions on how to operate xetto®?

Instructions and assistance can be found in the operating manual and must be observed when using the product.

How long is the warranty?

The warranty is 24 months from the time of purchase. 

How much does xetto® weigh?

The xetto® weighs approx. 95 kg (210 lb).

What is the maximum allowable payload?

The maximum allowable payload is 250 kg (550 lb).

How do I have to secure xetto® in my vehicle?

The xetto® must be secured with a lashing strap on each of the 4 airline track style rails in accordance with applicable regulations, using a tensile load of at least 650 kN. 

What kind of service can I expect when I purchase a xetto®?

When purchasing a xetto®, you may choose between three service packages:

  • xetto® with full service: This covers the annual safety inspection, including reminder service, the annual maintenance, to include materials, and the repair service, including replacement parts.
  • xetto® with maintenance service: The xetto® is in good hands with us when it comes to the annual FEM 4.004 maintenance and safety inspection.
  • xetto® with self service: The xetto® customer advisor will gladly provide assistance and advice under the self-management program. Maintenance, the safety inspection and repairs are invoiced on a time and material basis.

Am I able to finance xetto®? If so, how? 

You have the option to lease xetto®. There are different leasing models available, which are tailored to your individual wishes and needs. You can find more information by selecting the menu item Leasing.

How am I able to load goods onto/off xetto®?

By using a ramp, which is available as an original accessory item you can load rollable machinery and tools onto xetto®. Additionally, xetto® can be loaded manually, by crane, or by forklift truck. 

Are inclinations of > 2.5% a problem?

Use of xetto® is permitted up to an inclination of 2.5% to ensure stability in all operating states.

Service

Does xetto® require regular maintenance?

In accordance with the Operational Safety Ordinance, the xetto® must be inspected at least once a year by a qualified technician. This interval should be shortened with heavy use or under more difficult usage conditions.

The maintenance work is conducted by a qualified technician according to a specific maintenance checklist. After the inspection has been completed, a copy of the maintenance checklist is provided to the user as verification.

Where can I obtain information and request aid in the event of a malfunction?

You can obtain information and request aid from your retailer where you acquired xetto®, our numerous service locations, or from HOERBIGER directly at the hotline: 08861 210 3030 and via the e-mail address: xetto@hoerbiger.com

You can reach us during the following service hours:

  • Mo – Thu: from 8:00 am – 12:00 noon / 1:00 pm – 5:00 pm
  • Fr: from 8:00 am – 12:00 noon / 1:00 pm – 4:00 pm

Safety

What safety features does xetto® have?

  • There is a key-operated switch to prevent unauthorized use by third parties as well as a 2-button operation which prevents a lifting motion from being inadvertently triggered.
  • Brakes to secure xetto® are located on both sides on the castors.
  • The load area has a locking mechanism and is equipped with a non-slip mat.
  • A variety of options exist for securing xetto® in the vehicle using airline track style rails and for lashing the cargo on xetto®.
  • The safety stop during the telescopic extension provides safety against tilting.

Were guidelines and standards taken into consideration in the development and design?

Yes, xetto® was designed and developed in accordance with the generally applicable Machinery Directive. Additionally, xetto® satisfies the relevant harmonization legislation provisions of the EU, and consequently the criteria for the EC declaration of conformity. In accordance with the EC declaration of conformity, the CE marking is provided on the nameplate of every xetto®.

What quality requirements does the manufacture of a xetto® meet?

Each individual xetto® undergoes an in-depth functional test prior to delivery to the customer. The xetto® is manufactured under the requirements of the ISO TS 16949 Quality Management System. This standard is an additional automotive requirement and based on DIN EN ISO 9001.

Does the use of xetto® require safety gear? 

Yes, safety shoes according to EN ISO 20345, Category S1 (A+FO+E). Additional protective gear may be needed at your own discretion and depending on the load being transported.

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